Office Hours

Mon - Fri: 8:00am - 5:00pm

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (603) 894-0500 during regular business hours. If there have been any changes to your personal information or if it has been a year or more since you have been seen, you may be asked to fill out a new registration form.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

When requesting a ROUTINE appointment only:

Choose Option 3 on our voice automated phone line.
Please leave the following:

  • Name
  • Date of Birth
  • Reason for Visit
  • Telephone Number

Please allow 24-48 hours for a return call. This line is for ROUTINE appointments only. Please do not leave sick visit requests or “same-day” cancellations on this line.

Or request an appointment via our online scheduling tool
Schedule your next visit online

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.

You can also use our secure Online Bill Pay option to pay current statement balances online without setting up an account.

Pay Your Bill Now

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We recommend that you call your insurance company to verify that we participate with your plan.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Our Financial Frequently Asked Questions brochure outlines our financial policies.

Accepted Insurance Plans

Commercial and Government HMO/POS and PPO Insurances we participate with as of 2016:

  • Aetna (includes Health First and Coventry)
  • BS/Anthems NH (if the plan is out of state, make sure there is a PPO in the ‘suitcase’ on the front of the card)
  • (We par with the HMO ‘out of state plans’ only if it is NH or a New England Plan)
  • CHS
  • Cigna
  • Fallon
  • HPHC
  • Martins Point US Family Health
  • Medicaid – (NH State, NH Healthy Families and Wellsense)
  • Medicare NH
  • PHCS/Multiplan
  • Railroad Medicare
  • Tricare Std
  • Tufts
  • United HC

Exchange products we participate with as of 2016:

  • BSNH (EXCEPT PATHWAY Plans)
  • HPHC (EXCEPT ELEVATE HEALTH Plan)
  • Maine Community Health Options/MCHO (now called Community Health Options because it can be chosen in NH as well as Maine)

Medicare Advantage Plans we participate with as of 2016

  • Aetna
  • BS/Anthems NH
  • HPHC
  • Humana
  • Martins Pt (EXCEPT GENERATIONS)
  • United HC

Please note that “Medicare replacement” plans, also called “Medicare Advantage” or “Part C” plans, are provided by private insurance. If you enroll in a Medicare replacement plan, the plan replaces your original Medicare and may not include your doctor. Please check with your insurance to determine if our physician is included in your plan.

If you do not see your insurance listed above, please call the number on your card to obtain benefit and coverage information.

Referrals

When requesting an insurance referral:

Choose Option 4 on our voice automated phone line.
Please leave the following:

  • Name
  • Date of Birth
  • Telephone Number
  • Insurance Name
  • Name of Specialist
  • Telephone Number of Specialist
  • Appointment Date
  • Diagnosis/Reason for Referral

Please allow up to 72 hours for processing. Some insurance companies need to be contacted to approve referrals. We will forward your referral to the specialist. The referral coordinator will contact you only if there is a question about your referral. Some insurance companies do not permit back-dated referrals, so the patient must be sure to request his/her referral in plenty of time prior to his/her visit with the specialist.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise. If you arrive late for your appointment by 20 minutes or more, you may be asked to reschedule.

Refill Requests

We are happy to help with refill requests during regular office hours, so please call us at (603) 894-0500 to let us know what you need.

Choose Option 2 on our voice automated phone line.
Please leave the following:

  • Name
  • Date of Birth
  • Telephone Number
  • Name of Medication(s)
  • Pharmacy Name
  • Pharmacy Telephone Number

Please allow 48 hours for processing. If you do not hear from the office within 24 hours, always check with the pharmacy first to see if the prescription has been called in. The nurse will contact you only if there is a question about your request.

Medical Records

Our medical records department may be reached by calling our main number, (603) 894-0500.

Medical records are kept confidential. We will not release any of your medical information without first obtaining a signed authorization from you.

We do not charge for copying of medical records if they are going directly from this office to another physicians office. We do charge if you are picking up a copy of the records yourself or if the records are going to a 3rd party such as a lawyer's office, insurance company, etc. then the fees are as follows:

  • For pages 1-10 - No Fee.
  • For pages 11-49, a fee of $0.50 cents per page.
  • For pages 50 or greater, $0.25 cents per page.

This procedure abides by the state law requirements for Virginia, West Virginia, and New Hampshire. (Federal Law 42 CFR 482.13 (d) (2), Virginia Code 8.01-413.A, West Virginia Code 16-29-2, New Hampshire Title XXX, chapter 332-I, Section 332-I:1).

In addition, and as required by federal HIPAA law, all patients that desire to transfer their medical records are required to sign an Authorization For Release of Protected Health Information prior to the release of any records.

Our turn-around time is 7-10 days for the copying of medical records.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (603) 894-0500 and our answering service will assist you.